Privacy Policy

Your privacy matters to us at Smartstreamconnect

This Privacy Policy explains how Smartstreamconnect ("we," "us," or "our") collects, uses, protects, and shares your personal information when you use our financial services platform. Last updated: March 2025. We operate under Vietnamese data protection regulations while serving our community with comprehensive budget contingency planning solutions.

Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes your name, email address, phone number, and financial planning preferences.

Personal identification information including full name, date of birth, and contact details

Financial information relevant to budget planning and contingency analysis

Technical data such as IP address, browser type, and device information

Usage patterns and interaction data with our platform features

Communication records when you contact our support team

How We Use Your Information

Your information helps us provide personalized financial planning services and improve our platform. We use this data to deliver the services you request, communicate with you about your account, and enhance your overall experience with our budget contingency planning tools.

We never sell your personal information to third parties. Your financial data remains confidential and is used exclusively to provide you with better service and more relevant planning recommendations.

Data Protection and Security

We implement robust security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption, secure servers, and regular security assessments to ensure your data remains safe.

End-to-end encryption for all financial data transmission

Regular security audits and vulnerability assessments

Limited access protocols ensuring only authorized personnel can view your data

Secure backup systems with multiple redundancy layers

Compliance with Vietnamese cybersecurity regulations and international standards

Your Rights and Choices

Under Vietnamese data protection laws, you have several rights regarding your personal information. You can request access to your data, ask us to correct inaccurate information, or request deletion of your personal information under certain circumstances.

To exercise any of these rights, simply contact us using the information provided below. We'll respond to your request within the timeframe required by applicable law, typically within 30 days.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Financial planning data may be retained for up to seven years to ensure continuity of service and regulatory compliance.

International Data Transfers

While our primary operations are based in Vietnam, we may transfer your data to trusted service providers in other countries to deliver our services effectively. Any such transfers are conducted with appropriate safeguards to protect your privacy rights.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and provide personalized content. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make significant changes, we'll notify you through email or by posting a notice on our platform before the changes take effect.

Contact Us About Privacy

Email: info@smartstreamconnect.com

Phone: +84909851133

Address: 59, Cao Xanh, Thành Phố Hạ Long, Tỉnh Quảng Ninh, Vietnam

This Privacy Policy was last updated on March 15, 2025, and is effective immediately for all users of the Smartstreamconnect platform.